Delivery
Orders received up to 12 noon Monday to Thursday will be despatched that day for delivery in Zones 1 & 2 the following working day (Saturday & Sunday excluded) between 7.30 am and 5 pm or the day after (except zones 3,4 & 5 which are 48 - 72 hours). Orders received on a Friday will be despatched for delivery on Monday (or Tuesday depending on Zone, see above).To upgrade the service please contact us for the rate. Kindly note that a signature will be required, otherwise the goods will be returned to the courier's depot and you will be requested to contact them to re-arrange a new delivery date.
FREE delivery on all orders over £100.00 to UK mainland postcodes.
In the event that we are out of stock of your required item, we will contact you with an estimated time of delivery or possible alternative product.
We do not make a profit from carriage charges and as an established company, we have negotiated very keen rates with our supplier. Carriage charge includes includes secure packing which is designed to ensure your order arrives in pristine condition.
Small orders will be despatched by DPD with larger orders (on non returnable pallets) by HATHAWAY TRANSPORT. Pallets (usually 100 kgs upwards) will be delivered on a tail-lift vehicle. The driver's responsibility for delivering the pallet will be limited to taking the pallet off the tail-lift at ground level and leaving it on firm standing. The driver will generally not be able to assist with manually offloading goods and must remain in line of site of his vehicle at all times.
As delivery cost is both weight & postcode based, when confirming your order in the shopping cart area, you will be asked to identify your relevant delivery zone from the following:
- Zone 1 - England & North Wales
- Zone 2 - Southern Scotland (Postcodes DG, EH, FK, G, KA1 - 26, 29 - 30, KY, ML, PA1 - 19, SA, TD, TR), South Wales & Cornwall
- Zone 3 - Northern Scotland (Postcodes AB, DD, IV1 - 28, 30 - 32, 36, 40 - 49, 52 - 56, 63, KW1 - 3, 5 - 14, PA21 - 38, 41, PH1 - 26, 30 - 41, 49 - 50) HIGHLANDS AND ISLANDS SEE ZONE 5
- Zone 4 - Northern Ireland & Isle of Wight
- Zone 5 - Scottish Highlands Channel Islands, Scilly Isles, Isle of Man,
The following delivery upgrades are available by calling us on 01179 556 224 Next day before 9 am/Next day before 12 noon/Saturday delivery
Please note:- Sellers
can not change the shipping address once you have subimtted your order.
If you need to update the shipping address and the item has not shipped
yet, you will need to request to cancel your order via email on
sales@mosaiccompany.co.uk, then place your order again.
Deliveries to Europe We are able to send orders anywhere within Europe. Please telephone for a quote.